Personal Data Protection (GDPR)

At WOW SOFT / Elite Soft Store SRL, we respect the confidentiality of personal data and are committed to processing it lawfully, fairly, and transparently, in accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (“GDPR”), as well as with the applicable national legislation.

The purpose of this page is to explain, in a clear and accessible manner, what data we process, why we process it, how long we keep it, to whom it may be disclosed, and what rights you have.

1. Who Is the Data Controller

The controller of the personal data processed through the wow-soft.eu website is:

Elite Soft Store SRL
Email: support@wow-soft.eu

For any requests regarding data protection, you may contact us at the email address above.

2. What Personal Data We May Collect

Depending on how you interact with our website, we may collect the following categories of data:

first and last name;
email address;
phone number;
billing information;
information regarding orders placed;
information regarding communications sent to our support team;
technical data and information generated through the use of the website, to the extent that such data is collected through the platform’s technical modules or through cookies.

We do not collect or store complete bank card details. Payments are processed through secure payment providers.

3. Purposes for Which We Process Data

We process personal data only to the extent necessary for carrying out our activity and for providing the services and products sold on the website.

The data may be used for the following purposes:

processing, confirming, and managing orders;
delivering digital products or, where applicable, physical products;
issuing invoices and fulfilling tax and accounting obligations;
communicating with the customer regarding the order, delivery, activation, complaints, or support requests;
handling returns, refunds, and warranties;
preventing fraud and protecting transaction security;
administering and improving the functioning of the website;
complying with the legal obligations incumbent upon the controller.

4. Legal Grounds for Processing

Personal data is processed, as applicable, based on one or more of the legal grounds provided by the GDPR, such as:

the performance of a contract or taking steps at the request of the data subject prior to entering into a contract;
compliance with a legal obligation;
the legitimate interest of the controller, provided that such interest does not override the rights and freedoms of the data subject;
the consent of the data subject, where this is required by law.

5. To Whom We May Disclose Data

We do not sell your data and do not disclose it to third parties for purposes other than those necessary for carrying out our activity or as required by law.

Depending on the situation, data may be disclosed to:

payment processors;
IT providers and technical service providers;
email, hosting, maintenance, or security service providers;
courier services, in the case of physical products;
marketing service providers, only to the extent necessary and permitted by law;
public authorities or competent institutions, where there is a legal obligation.

All partners we work with are required to ensure an adequate level of data protection.

6. How Long We Keep Data

We keep personal data only for as long as necessary to fulfill the purposes for which it was collected, and afterwards to the extent that legal obligations or legitimate interests justify its retention.

As a rule, data may be retained:

for the period necessary to process and deliver the order;
for the period necessary to handle potential complaints, warranties, or refunds;
for the period required by tax and accounting legislation for supporting documents;
for the period necessary to defend a right or legitimate interest in possible proceedings.

After the applicable retention periods expire, the data will be deleted, anonymized, or restricted, as appropriate.

7. How We Protect Data

We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, loss, destruction, disclosure, or unauthorized modification.

However, no IT system and no data transmission over the internet can be guaranteed to be completely risk-free. For this reason, we make continuous efforts to maintain an appropriate level of security, proportionate to the nature of the processed data and the risks involved.

8. Your Rights

Under the conditions provided by the GDPR, you benefit from the following rights:

right of access – you may request confirmation as to whether we process your data and request information about such processing;
right to rectification – you may request correction of inaccurate data or completion of incomplete data;
right to erasure – you may request deletion of your data in the cases provided by law;
right to restriction of processing – you may request limitation of the way we use your data;
right to data portability – you may request transmission of your data in a structured, commonly used, and machine-readable format, where the legal conditions are met;
right to object – you may object to processing carried out on the basis of legitimate interest, under the conditions of the law;
right to withdraw consent – where processing is based on consent;
right to lodge a complaint – with the competent data protection authority.

To exercise these rights, you may write to us at: support@wow-soft.eu

9. Complaints to the Supervisory Authority

If you believe that your rights have been violated, you have the right to lodge a complaint with the competent supervisory authority in Romania:

National Supervisory Authority for Personal Data Processing (ANSPDCP)

However, we recommend that before lodging a complaint, you contact us directly first so that we can try to resolve the situation as quickly and amicably as possible.

10. Payment Data

Payments made on the website are processed through the payment service providers available in the platform. We do not store complete card data and do not have access to sensitive information required to authorize the payment.

Data associated with the payment may be processed strictly to the extent necessary to confirm the transaction, issue the invoice, prevent fraud, and resolve any issues related to the order.

11. Delivery and Support Data

In order to deliver products and provide after-sales assistance, we may use data such as your name, email address, phone number, order details, and the information you provide in support requests.

In the case of digital products, delivery is carried out mainly by email or by providing access to digital resources, and this data is used strictly for order fulfillment and support purposes.

12. Cookies and Technical Data

The website may use cookies or similar technologies necessary for proper functioning, traffic analysis, improving user experience, or supporting certain functionalities.

To the extent that non-essential cookies are used, they will be managed in accordance with the consent mechanisms available on the website and any dedicated policy, where applicable.

13. Changes to This Page

We reserve the right to update or modify this page whenever necessary in order to reflect legislative, technical, or operational changes. The updated version will be published on the website and will take effect from the date it is displayed.

14. Contact

For any questions, requests, or notices regarding the protection of personal data, you may contact us at:

Elite Soft Store SRL
Email: support@wow-soft.eu