Personal Data Requests

We respect your privacy. Depending on your place of residence, you may have specific rights regarding your personal information under applicable local laws. Use the options below to submit a request; we will review it and respond in accordance with the laws applicable in your region.

How we handle your request

Please send your request by email to support@wow-soft.eu from the address used for your order, clearly stating the type of request. To protect your privacy, we may need to verify your identity before processing certain requests. Your contact details and any technical information related to the request are used solely to verify, respond to, prevent abuse of, and maintain a compliance record of your request.

Access or download my data

You can request a copy of the personal data we hold about you, including your account details and order history, in a commonly used electronic format (CSV or PDF).

Response time: we respond within one month. If your request is complex, this period may be extended within the limits permitted by law, and we will inform you accordingly.

Correct my information

If you believe your personal data is inaccurate or incomplete (e.g. an incorrect address or misspelled name), you may request its correction.

Delete my data

You can request the deletion of personal data associated with our store (“right to be forgotten”).

Important: certain information may be retained where required by law or for legitimate purposes (e.g. tax obligations, fraud prevention, and security).

Manage my privacy preferences

You can precisely choose which types of cookies and technologies you allow us to use (e.g. accept analytics but reject marketing) and update these settings at any time via the “Cookie settings” link in the footer or on our Cookie Policy page.

Withdraw my consent

You have the right to withdraw your consent to marketing and tracking technologies at any time. This withdrawal applies to your future use of our store and stops the collection of data for optional purposes.

Restrict processing or object to it

You may request restriction of the processing of your personal data or object to certain processing activities (e.g. direct marketing or processing based on legitimate interest). To exercise these rights, please contact us at: 📧 support@wow-soft.eu

Contact details

For any questions about your privacy rights or this page, please contact:
Email: support@wow-soft.eu
Address: Str. Eugen Ionesco 67, Bl. A, Sc. 1, Et. 6, Ap. 27, 400496 Cluj-Napoca, Cluj, Romania

Complaints

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.