Refund policy

Refund and Return Policy

At Elite Soft Store S.R.L. (WowSoft.eu), we are committed to ensuring full customer satisfaction across the European Union. This policy is aligned with applicable EU regulations, including Directive 2011/83/EU on consumer rights and Regulation (EU) 2019/770 on the supply of digital content.

1. Consumer Rights

All products sold by Elite Soft Store S.R.L. benefit from the 2-year legal guarantee of conformity, valid across all EU countries.

If a product proves to be non-compliant, you are entitled to:

Free repair
Replacement
Price reduction
Full refund, if repair or replacement is not possible

These rights apply in all EU Member States and do not affect any additional national rights that may exist.

2. Return of Digital Products

You may return any digital product within 30 calendar days from purchase, provided it has not been activated, used, or downloaded.

If the product has technical issues or malfunctions, you are entitled to repair, replacement, or refund within the 2-year legal guarantee period, regardless of whether it has been activated or not.

3. Right of Withdrawal (EU-Wide)

Under Article 9 of Directive 2011/83/EU the statutory right of withdrawal is 14 days. We extend it voluntarily to 30 calendar days from purchase, provided the digital product has not been downloaded, used, or activated.

Upon downloading or activation, you expressly waive your right of withdrawal.

4. Return Process

Contact us at support@wow-soft.eu to initiate your return request.
For digital products, include screenshots or details of the issue.
Once approved, we will process the return. Digital licences involve no shipping and no return costs for you.
Refunds will be made within 7 days of approval. No deductions apply.

5. Exclusions

Activated, downloaded, or used digital products are not eligible for return, in accordance with Article 16(m) of Directive 2011/83/EU, which excludes digital content from the right of withdrawal once delivery has started with the consumer’s consent. This does not affect your rights under the 2-year legal guarantee of conformity, which apply regardless of activation.

6. Transparency & Support

We are fully committed to ensuring a smooth, EU-compliant shopping experience. Should you have any questions, don’t hesitate to reach out — our team is ready to assist you!