Terms of service

Last updated: 29 September 2026

1. Seller and scope

These terms apply to all orders placed on wow-soft.eu, an online store of:

  • Company: Elite Soft Store S.R.L. (limited liability company, Romania)
  • Registered office: Str. Eugen Ionesco 67, Bl. A, Sc. 1, Et. 6, Ap. 27, 400496 Cluj-Napoca, Cluj, Romania
  • Trade Register number: J2024031005001
  • VAT ID: RO50700760
  • E-mail: support@wow-soft.eu
  • Phone: +40792453121 (Monday – Friday, 12:00 – 22:00 EET)

They apply to consumers and to business customers. Where a rule applies only to consumers, this is stated. A consumer is a natural person buying for purposes outside their trade, business or profession.

2. Products

We sell digital licences (licence keys) for Microsoft and Adobe desktop software: operating systems, office applications, server software and development tools. Unless the product page states otherwise, licences are perpetual (no subscription, no expiry date). They are refurbished licences: original licences that were previously sold and are resold lawfully in the EU under Directive 2009/24/EC and CJEU case C-128/11 (UsedSoft v Oracle). The main characteristics of each product (edition, number of devices, activation method, system requirements) are shown on its product page. The software itself is downloaded from the manufacturer's official website; we provide the licence key and the installation and activation steps.

3. How the contract is concluded

  1. You add products to the cart. In the cart you can change quantities, remove products and enter or correct your billing details at any time.
  2. You confirm that you request immediate delivery of the licence key (see section 7) and click the payment button. You are taken to the secure payment page of our payment provider Stripe, where you can check the order again, enter a VAT ID if you are a business, and correct your details.
  3. By clicking “Pay” on the payment page you place a binding order with an obligation to pay.
  4. The contract is concluded when the payment is confirmed. We then send you an order confirmation by e-mail with the order details, these terms and the confirmation of your request for immediate delivery.

The contract can be concluded in English, German, Bulgarian, French, Italian or Spanish. We store the contract details; you receive them by e-mail and can see them at any time in your account or on the order page.

4. Prices and payment

All prices are in euro (EUR) and include VAT. The VAT rate applied is the one of the country of the buyer (EU One-Stop-Shop scheme); the price you pay stays the same. Business customers with a valid EU VAT ID outside Romania are invoiced under the reverse-charge mechanism. Digital delivery is free of charge; there are no other fees.

Payment is made on the Stripe payment page by card (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay or, depending on your country, other local payment methods shown there. Bank transfer is possible on request: write to support@wow-soft.eu before ordering. You receive a VAT invoice by e-mail.

5. Delivery

The licence key and the installation steps are sent by e-mail to the address given in the order, usually within a few minutes after the payment is confirmed. If an order is checked manually, delivery can take up to 60 minutes, exceptionally up to 24 hours. If the key has not arrived, please check your spam folder and contact us.

6. Right of withdrawal (consumers)

Consumers have a statutory right to withdraw from a distance contract within 14 days without giving any reason (Directive 2011/83/EU). The withdrawal period starts on the day the contract is concluded.

Early end of the right of withdrawal. Licence keys are digital content not supplied on a tangible medium. The right of withdrawal ends once the licence key has been delivered, because before paying you expressly request that delivery starts immediately and acknowledge that you thereby lose the right of withdrawal (Art. 16(m) Directive 2011/83/EU). We confirm this request in the order e-mail.

Voluntary 30-day return. In addition, we accept the return of licences that have not been activated within 30 days of purchase and refund the full price (see our return policy). This voluntary return does not limit your statutory rights.

How to withdraw. Use the online function “Withdraw from contract here”, available at the bottom of every page, or send us a clear statement by e-mail to support@wow-soft.eu (you may use the model withdrawal form on that page). We refund all payments received from you within 14 days, using the same payment method, at no cost to you.

7. Legal guarantee of conformity

You have the legal guarantee for digital content under Directive (EU) 2019/770 as implemented in your country, for at least 2 years from delivery. If a licence key does not work as described, you are entitled to have it brought into conformity (for example a replacement key) or, if that is not possible, to a price reduction or a full refund. This applies whether or not the key has been activated. Contact us at support@wow-soft.eu; we answer within 24 hours on working days.

8. Use of the licences

Each licence may be used according to the manufacturer's licence terms and for the number of devices stated on the product page. Licence keys may not be resold, shared or published by the buyer in breach of those terms.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health and wherever the law does not allow a limitation. Otherwise, for slight negligence we are liable only for the breach of essential contractual obligations and limited to the foreseeable damage typical for the contract. Consumers' statutory rights are not affected.

10. Personal data

We process personal data as described in our privacy policy.

11. Applicable law and courts

These terms and the contract are governed by Romanian law. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you have your habitual residence (Art. 6(2) Regulation (EC) No 593/2008). Consumers may bring proceedings in the courts of their country of residence or of Romania, and may be sued only in the courts of their country of residence (Arts. 17-19 Regulation (EU) No 1215/2012). For business customers, the courts of Cluj-Napoca, Romania have jurisdiction.

12. Dispute resolution

Consumers can submit a complaint to the Romanian National Authority for Consumer Protection through the ANPC SAL platform: https://reclamatiisal.anpc.ro/. Consumers living in another EU country can also get free help from the European Consumer Centre of their country: ECC-Net. Please contact us first at support@wow-soft.eu: most issues are solved within one working day.