Privacy Policy

Last Updated: January 26, 2025

1. Introduction

This Privacy Policy explains how Elite Soft Store S.R.L. (“we”, “us”, or “WowSoft.eu”) collects, uses, and protects your personal data when you use our website: www.wow-soft.eu. We are fully committed to safeguarding your privacy and complying with the General Data Protection Regulation (EU) 2016/679 – GDPR.

2. Data Controller Information

The data controller is:

Company Name: Elite Soft Store S.R.L.
Registration Number: 50700760
Address: Str. Eugen Ionesco 67 Bl. A Sc. 1 Et. 6 Ap. 27
Email: support@wow-soft.eu
Phone: +40 792 453 121

3. What Personal Data Do We Collect?

We collect the following categories of personal data:

• Identification data: first name, last name

• Contact data: email address, phone number

• Billing & shipping data: billing/delivery address

• Payment data: information required to process payments (via secure payment processors)

• Technical data: IP address, device information, session data

• Other data: marketing or communication preferences

4. How We Use Your Data

We process your personal data for the following purposes:

• Processing and delivering orders

• Managing your customer account

• Communicating with you for support purposes

• Sending promotional emails and newsletters (only with your explicit consent)

• Fulfilling legal obligations (e.g., tax record-keeping)

• Improving website functionality and user experience (e.g., analytics)

5. Legal Basis for Processing

We rely on the following legal bases to process your data:

• Contract performance – to fulfill your orders

• Consent – for newsletters and marketing communications

• Legal obligation – for invoicing and financial compliance

• Legitimate interest – for website improvement and fraud prevention

6. Who We Share Your Data With

Your personal data may be shared with:

• Payment service providers (secure online processors)

• Courier companies, for physical product deliveries

• IT and hosting providers, for website functionality

• Public authorities, if required by law

All third parties we work with are GDPR-compliant and contractually bound to protect your data.

7. Data Transfers Outside the EEA

We do not transfer your personal data outside the European Economic Area (EEA).
If such transfers become necessary, we will implement adequate safeguards such as Standard Contractual Clauses (SCCs) in line with GDPR requirements.

8. Data Retention

We retain personal data only as long as necessary for the purpose collected:

• Billing data: 10 years, in accordance with tax regulations

• Customer account data: as long as the account remains active

• Marketing data: until you withdraw your consent

• Technical data: for the duration needed to analyze site behavior

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to access your data

• Right to rectify incorrect or incomplete data

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object to processing for direct marketing purposes

• Right to lodge a complaint with your local Data Protection Authority

For Romania:
Authority: National Supervisory Authority for Personal Data Processing (ANSPDCP)
Address: Bulevardul General Gheorghe Magheru 28-30, Bucharest, Romania
Website: www.dataprotection.ro

To exercise your rights, contact us at: support@wow-soft.eu

10. How We Protect Your Data

We use appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transfer via HTTPS

• Secure server storage

• Limited access based on authorization

• Regular review and updates of our security practices

11. Marketing Consent

Marketing communication is strictly opt-in. You can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email

• Contacting us at support@wow-soft.eu

12. Policy Changes

We may update this Privacy Policy periodically. The latest revision date is shown at the top of this page. In case of significant changes, we will notify users via email or on our website.

13. Contact Us

For any questions or requests regarding your personal data, contact:

Company Name: Elite Soft Store S.R.L.
Registration Number: RO50700760
Address: Str. Eugen Ionesco 67 Bl. A Sc. 1 Et. 6 Ap. 27
Email: support@wow-soft.eu
Phone Number: +40 792 453 121
Business Hours: Monday – Friday, 12:00 – 22:00
Order Cut-Off Time: 23:00