Delivery policy
Last updated: 29 September 2026
1. How we deliver
All products are digital. After your payment is confirmed you receive by e-mail the licence key and the installation and activation steps. The software itself is downloaded from the manufacturer's official website; the product page and the e-mail include the link.
2. Delivery time
The e-mail usually arrives within a few minutes after the payment is confirmed. If an order is checked manually (for example for payment security reasons), delivery can take up to 60 minutes, exceptionally up to 24 hours. If nothing has arrived after 60 minutes, please check your spam or junk folder and then contact us at support@wow-soft.eu.
3. Delivery cost and countries
Delivery is free of charge. We deliver to customers in all EU Member States under the same conditions and prices; we do not restrict access or change prices according to nationality, place of residence or location (Regulation (EU) 2018/302).
4. Delivery or activation problems
If you did not receive the key or it does not activate, write to us at support@wow-soft.eu. We answer within 24 hours on working days and resend the key or provide a replacement. Your rights under the legal guarantee of conformity are described in the return policy.
5. Withdrawal and returns
Immediate delivery of the key ends the statutory right of withdrawal, because you request it expressly before paying; we still accept unactivated licences back within 30 days. Details in the return policy and on the withdrawal page.
6. Contact
- Company: Elite Soft Store S.R.L. (limited liability company, Romania)
- Registered office: Str. Eugen Ionesco 67, Bl. A, Sc. 1, Et. 6, Ap. 27, 400496 Cluj-Napoca, Cluj, Romania
- Trade Register number: J2024031005001
- VAT ID: RO50700760
- E-mail: support@wow-soft.eu
- Phone: +40792453121 (Monday – Friday, 12:00 – 22:00 EET)